Exchange/Return Policy

 

  • You can request for an exchange of an item that you have ordered by sending us the details on WhatsApp number (+91-8925688838) , immediately after placing an order.
  • Our support team will assist you & do the needful.
  • However, products once shipped cannot be exchanged or returned.
  • After receiving your order, you may request a return within a max of 2 weeks; however, please note that managing the return shipping will be your responsibility
  • You can send the goods to the following address: No 96-1, Anna Salai, Nagalkeni, Chromepet, Chennai, Tamil Nadu 600044, India
  • We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend you to send the shipment via an insured and trackable mail service.
  • We will issue a refund via your preferred mode of payment once we receive the product in hand & ensure its in good condition. 

Damaged/Defective Products:

  • Ensuring safety is our top priority in both packaging and delivery processes.
  • However, if the product you receive has a genuine quality or manufacturing defect or is damaged during transit, please send us an unboxing video (guidelines as below).
  • We will evaluate the extent of damage and proceed with a partial or full replacement as necessary
  • Please be aware that we cannot process any replacement requests if the product has been used.

  Wrong Products shipped:

  • While we take utmost care in packing your orders, if by any chance you have received a wrong product or any items is/are missing in the package you receive, please send us an unboxing video (guidelines as below)
  • We will look into the issue and take immediate action within 1 or 2 days.
  • A reverse pick-up will be scheduled for the wrong product. Please ensure that the product you return is unused, unworn and the original tags and original packaging are intact.

Unboxing video guidelines:

In case of issues like damaged, missing, or wrong items, recording an unboxing video while opening the parcel will help ensure a smooth return or exchange process.

1.      Make sure to start the video from the moment you open the package.

2.      Show the shipping label clearly.

3.      Show all sides of the package to prove it’s unopened and being opened for the first time.

4.      After opening, check if the product is correct and not damaged.

·        If damaged: Show the box and product to show any damage.

·        If an item is missing: Show the inside of the package to show what's missing.

·        If it’s the wrong item: Show the product box and labels to show it's not what you ordered. Don’t open the product or break the seal.

If you encounter any issues, such as defects, incorrect items, or missing items, please reach out to us immediately by calling/WhatsApp +91-8610428710/+91- 8925688838, or email us at care@thooviarts.com with the necessary images and videos for your claim. Please use the subject line “Defective/Wrong/Missing Item” along with order number.

Please note that an unboxing video with the original packaging is mandatory for any claims regarding missing items, damage, or incorrect products.