Shipping Policy

 

  • We currently offer nationwide shipping within India, with no international shipping available at this time.
  • Flat Rs.50 for standard shipping & free delivery on orders above Rs.999.
  • Our order processing begins within 24 - 48 hours of receiving the order.
  • While implementing additional safety measures in packaging and delivery, we remain committed to ensuring your order reaches you at the earliest possible time.
  • Sundays and public holidays are not counted as business days for standard deliveries.
  • Delivery time ranges from 3 to 8 business days , depending on your location for standard/regular shipping.

Damaged/Defective Products:

  • Ensuring safety is our top priority in both packaging and delivery processes.
  • However, if the product you receive has a genuine quality or manufacturing defect or is damaged during transit, please send us a picture or video as soon as you have opened the packaging to our WhatsApp number (+91-8925688838) or send us an email to care@thooviarts.com.
  • We will evaluate the extent of damage and proceed with a partial or full replacement as necessary

  

Wrong Products shipped:

 

  • While we take utmost care in packing your orders, if by any chance you have received a wrong product or any items is/are missing in the package you receive, please send us a picture or video as soon as you have opened the packaging to our WhatsApp number (+91-8925688838) or send us an email to care@thooviarts.com.
  • We will look into the issue and take immediate action within 1 or 2 days.
  • A reverse pick-up will be scheduled for the wrong product. Please ensure that the product you return is unused, unworn and the original tags and original packaging are intact.