Shipping Policy

 

  • We currently offer nationwide shipping within India, with no international shipping available at this time.
  • Flat Rs.50 for standard shipping & free delivery on orders above Rs.999.
  • Our order processing begins within 24 - 48 hours of receiving the order.
  • While implementing additional safety measures in packaging and delivery, we remain committed to ensuring your order reaches you at the earliest possible time.
  • Sundays and public holidays are not counted as business days for standard deliveries.
  • Delivery time ranges from 3 to 8 business days , depending on your location for standard/regular shipping.

Damaged/Defective Products:

  • Ensuring safety is our top priority in both packaging and delivery processes.
  • However, if the product you receive has a genuine quality or manufacturing defect or is damaged during transit, please send us an unboxing video (guidelines as below).
  • We will evaluate the extent of damage and proceed with a partial or full replacement as necessary

  Wrong Products shipped:

  • While we take utmost care in packing your orders, if by any chance you have received a wrong product or any items is/are missing in the package you receive, please send us an unboxing video (guidelines as below)
  • We will look into the issue and take immediate action within 1 or 2 days.
  • A reverse pick-up will be scheduled for the wrong product. Please ensure that the product you return is unused, unworn and the original tags and original packaging are intact.

Unboxing video guidelines:

In case of issues like damaged, missing, or wrong items, recording an unboxing video while opening the parcel will help ensure a smooth return or exchange process.

1.      Make sure to start the video from the moment you open the package.

2.      Show the shipping label clearly.

3.      Show all sides of the package to prove it’s unopened and being opened for the first time.

4.      After opening, check if the product is correct and not damaged.

·        If damaged: Show the box and product to show any damage.

·        If an item is missing: Show the inside of the package to show what's missing.

·        If it’s the wrong item: Show the product box and labels to show it's not what you ordered. Don’t open the product or break the seal.

If you encounter any issues, such as defects, incorrect items, or missing items, please reach out to us immediately by calling/WhatsApp +91-8610428710/+91- 8925688838, or email us at care@thooviarts.com with the necessary images and videos for your claim. Please use the subject line “Defective/Wrong/Missing Item” along with order number.

Please note that an unboxing video with the original packaging is mandatory for any claims regarding missing items, damage, or incorrect products.